LP26 Ensuring Quality
when a Leadership Practice is not present or working in your organization...
you will not be able to BEST organize your organization
Ensuring quality consists of processes to ensure that the organization's products/services meet the customers' quality standards. The organization actively supports its products/services to meet customers' needs; makes every effort to ensure that the customers properly use its products/services; avoids providing products/services that fail to meet customer requirements; works to eliminate and/or prevent situations in which Associates fail to meet the quality standards set for them; and finally, the organization seeks to improve the quality of its administrative task processes.
Professor Kenneth Mackenzie, one of the world's leading experts on leadership and organizational design, has defined 29 Leadership Practices (LP) that are essential to a successful organization.
Clearly, competitive advantage is gained when an organization is aligned for success.
The 29 Leadership Practices are the primary "indicators of interest" we use when diagnosing an organization.
When we do an organizational assessment, we know that the absence of the Leadership Practice Ensuring Quality could affect one or more of the 12 Holonomic Processes (HP):
HP9. Setting Tough and Realistic Performance Standards
The 12 Holonomic Processes are the main enabling processes by which the 6 Desired Organizational Characteristics (DOC) are achieved, so the above Holonomic Processes problems could affect:
DOC3. Clarity of Measurement
DOC4. Successful Goal Achievement
Click here for a detailed description of the 6 Desired Organizational Characteristics [DOC]
Click here for a detailed description of the 12 Holonomic Processes [HP]
Click here for a detailed description of the 29 Leadership Practices [LP]
Remember that this "snapshot" is a preliminary assessment only, designed to illustrate areas where you might have problems.
A full on-line assessment probes in a deeper and more complex manner and provides specific insight and suggestions.
The Organizational Diagnostic Survey On-Line (ODS-OL) we use is the most advanced working technology for assessing organizations and its leadership practices. ODS-OL is based on multiple sources of information. ODS-OL does more than compile and analyze data: ODS-OL will derive conclusions about the results of the assessment and then derive recommendations based on these conclusions.
Use our ASK THE EXPERT form to contact Don Schwerzler - to learn how your organization can use ODS-OL to perfect the design and function of your organization.
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Return from Quality to