not necessarily effective!
issue tracking software systems have evolved to help managers
deal with issue tracking and management. For the family business, and
for families, tracking and resolving issues is important. The bottom
line is that ISSUES COST YOU MONEY.
tracking has to concentrate on the very basic information needed -
defining the issue and tracking progress to resolution, including
needed. Definition that is made too complex and detailed takes too much
time and effort to record, so accuracy drops. Too simple and it is not
useful. So, issue tracking software has to be flexible to let the user
determine what is best.
It has to have
the same flexibility for the user to adapt the tracking. Require
something to be logged in and out of every little step through
resolution and the system bogs down under its own weight. No
responsibility and things get lost.
Software Secondary Information
also needs to record what we call secondary information - things that
help describe or track the issue, but do not necessarily define it.
Often this type of information is used more in analysis and studying
trends in the Issues that an organization is facing.
So, it should
allow some fields to track information. Priority, Type of Issue or
Source of Issue.
Many Uses for
Issue Tracking Software
issues occur over and over again. The first step in reducing and
resolving these problems is to keep track of them. When the scope of a
problem is better understood, appropriate corrective action can be put
in place and monitored.
- Organize family issues for families in
- Project Management. We devote an entire
section to Project Management.
- Software Development. Bug tracking. Coding
errors affect current or potential customers.
- Risk Management. Requires audit trail to
identify and manage risks.
- Manufacturer. Defects result in scrapped
material and lost customers.
- Help Desk. Here's where the company's
reputation is at stake with its customers.
- Service Provider. Missed deadlines result from
- Prototype Development. Before you select an
elaborate issue tracking system, use a model to build your own
prototype. Use secondary information fields to track useful information
using simple coding that it appropriate to your needs. Change the order
of the fields. Change the name and use of the fields. Add or delete
fields. Watch over time as you actually use the model software in your
operation. You'll soon start to see trends and emphasis on what you
really need. Then you'll know what to shop for if you need more
elaborate issue tracking software.
Tracking Software developed by Project Management expert
David Jones is a highly effective and easy to use tool that can help
you to better organize your family and your family's business.
online via our secure server using your
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Tracking Software $29.95
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